Data Deletion
Data Deletion Policy
Effective Date: March 17, 2026
This Data Deletion Policy outlines the procedures for users to request the deletion of their personal data held by Marula&Co US LLC. We are committed to respecting your privacy rights and providing mechanisms for you to control your personal information.
1. Your Right to Data Deletion
Under various privacy principles and, where applicable, specific legal frameworks, you have the right to request the deletion of your personal data that we have collected, subject to certain exceptions. This right is often referred to as the "right to be forgotten."
2. Information Covered by This Policy
This policy applies to all personal data collected and processed by Marula&Co US LLC through your use of our Websites, including but not limited to:
• Contact Information (e.g., name, email address, phone number, postal address)
• Account Information (e.g., username, purchase history)
• Communications with customer service
• Any other identifiable information you have provided to us.
3. How to Request Data Deletion
To request the deletion of your personal data, please submit a formal request to our Data Privacy Officer using the contact information provided below. Your request should include:
• Your full name
• The email address associated with your account or any services you have used on our Websites
• A clear statement requesting the deletion of your personal data
• Any additional information that may help us identify your data (e.g., order numbers, specific interactions).
We may require you to verify your identity before processing your request to ensure the security of your personal data.
4. Processing Your Request
Upon receiving a valid data deletion request, we will:
• Acknowledge receipt of your request within a reasonable timeframe.
• Verify your identity to prevent unauthorized deletion of data.
• Proceed with the deletion of your personal data from our active databases and systems, unless an exception applies.
5. Exceptions to Deletion
We may not be able to delete all of your personal data if it is necessary to:
• Complete the transaction for which the personal data was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with a legal obligation (e.g., tax, accounting, or other regulatory requirements).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest.
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
In such cases, we will inform you of the reason for denying your deletion request and will retain the data only for the period necessary to fulfill the purpose for which it was retained.
6. Data Retention After Deletion Request
Even after a deletion request, some data may persist in backup or archival systems for a limited period, typically for disaster recovery purposes. This data will be securely isolated and protected from any further processing, except as required by law or for the purposes of system integrity. We will ensure that such data is eventually and permanently deleted in accordance with our data retention policies.
7. Contact for Data Deletion Requests
To submit a data deletion request or if you have any questions about this policy, please contact our Data Privacy Officer at:
Marula&Co US LLC
Email: info@marulalab.org
Last updated: March 17, 2026